For a long time, the scattered, chaotic, and poor state of automotive parts industry has led to a lack of standardization, with varying quality of parts and rampant counterfeit goods. According to the 2019 analysis of complaints received by national consumer associations released by the China Consumers Association, complaints about automobiles and parts topped the list, with 34,335 cases, a 25.1% surge compared to 2018, indicating that parts quality issues have become a major disaster area. The auto parts market itself is a mix of good and bad, generally lacking after-sales guarantees. The industry rule that original parts are non-returnable once shipped has brought numerous troubles to the parts procurement of hundreds of thousands of downstream auto repair enterprises, and has also buried hidden dangers for vehicle owners' driving safety.

On December 9, Baturu Auto Parts' all-vehicle-parts trading platform "Auto Parts Shop" became the first in the industry to launch a 24-month ultra-long warranty, providing customers with warranty services exceeding industry standards. This service covers over 100 car brands on the entire platform, more than 200,000 mainstream models, and nearly 10 million SKUs. Specifically, all car brands and multiple categories come with a 24-month warranty, original and first-tier major brands have a minimum 12-month warranty, and this service is open to all platform customers.

After customers purchase "warranty" marked products in the Auto Parts Shop mall, the warranty service takes effect on the delivery date. Within the corresponding warranty period, if quality issues with parts or non-installation-related problems are found, customers can apply for returns within the Auto Parts Shop mall.

According to the relevant person in charge, in the field of auto parts e-commerce, Auto Parts Shop is the first platform to offer 24-month ultra-long warranty services, and this service covers a wide range of car brands and models, without restrictions on regions or customer types, open equally to all.

Baturu Sourcing and Sales Vice President Zeng Haihua stated: "The ultra-long warranty service is just one of the points in our efforts to build platform service capabilities. Next, we will continue to focus on supply quality, partnering with the most competitive merchants nationwide to provide platform auto repair enterprise customers with the highest quality auto parts supply chain services. At the same time, we will continuously promote platform standardization to the industry, elevating the industry's service standards, service efficiency, and service quality."

Compared to wear-and-tear parts, the complexity of all-vehicle-parts determines the importance of their after-sales service, so all-vehicle-parts platforms are continuously investing heavily in services. It is understood that Baturu has been quietly optimizing supply chain service quality this year. In the first half of the year, offline service channels—city partners—were upgraded to franchisees to improve service efficiency. Recently, a batch of million-performance franchisees was publicly announced through official channels, with initial results from the upgrade showing. In addition, according to multiple channels, Baturu is also continuously exerting efforts on the product side, making substantial expansions in parts quality this year, fully meeting customers' actual procurement needs for different quality levels. Currently, the platform offers nearly ten types of parts quality, including original parts, international first-tier major brand parts, matching parts, used parts, and more.

Baturu-owned "Auto Parts Shop" is the largest all-vehicle-parts trading platform in the automotive aftermarket, covering over 100 car brands, more than 200,000 mainstream models, with over 500 million auto parts data matches. Currently, more than 100,000 auto repair enterprises are using the platform's trading services.